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Export Orders
We ship to most countries worldwide. Some items are Australia-only and are quoted separately — this page explains which, and how to order them.
Important Information
- We do not export dangerous goods, for example, batteries.
- We generally do not export bulky items, e.g. solar panels, racks or masts. There may be some exceptions and can be discussed on case-to-case basis.
- The buyer will bear freight cost if sending the product for warranty claim.
- The buyer is responsible for any customs clearance at destination country including import taxes and other fees if applicable.
What we can and cannot export
Most of our range ships internationally. Two groups do not:
- Dangerous goods — lithium batteries and anything else classified as dangerous for air freight. These cannot be exported under any arrangement.
- Export-restricted items — large or heavy products where freight has to be quoted per shipment rather than charged at checkout. Antennas over about 1.5 m, mast and mounting hardware, and bulk cable drums are the usual cases.
How to tell before you order: export-restricted products carry an Export restricted badge on the product page and in your cart. If you don't see that badge, the item ships internationally on normal rates.
If your cart contains a restricted item and you enter an overseas address, checkout will not complete — and it will block the whole order, including items that could have shipped. Remove the restricted item and request a quote for it separately, or ask us to quote the entire order.
Courier Options
We ship export orders with the carriers below. Their terms and conditions apply in addition to ours, and transit times are the carrier's estimate rather than a guarantee.
Ex Works (EXW) orders
We're happy to accept EXW orders and let you arrange a courier that works best for you.
However, for all EXW orders, you must arrange pick-up within 7 days after we've prepped your order. Alternatively you can share your courier account details with us to arrange pick-up locally.
Transit times, duties and taxes
- Australia Post international transit estimates: delivery time calculator
- DHL and FedEx quote transit time at booking; we'll pass it on with your tracking.
Prices exclude any duties, import taxes or customs charges in the destination country. Those are payable by you on arrival and are set by your own customs authority — we cannot quote or pre-pay them.
We supply a commercial invoice with every export shipment. If you need specific documentation — certificate of origin, HS codes, an EORI or importer reference on the paperwork — tell us before we despatch, as it cannot be added afterwards.
Get in touch
Not sure whether your order can ship, or want the whole thing quoted as one shipment? Send us the item list and a delivery address and we'll come back within one business day — two if it needs a freight quote.