Shipping Policy

When making online purchases, we offer a variety of convenient delivery options to ensure flexibility in receiving your items at your preferred time. During the checkout process, available delivery choices and associated costs will be displayed based on the contents of your cart and the designated delivery location.

Order Preparation

Most of the orders are shipped the same or next day. There however may be some exceptions, for example, custom cable orders or bulky items. We need 2 business days to de-reel the cable, prepare custom cables, or arrange courier for bulky items.

Standard Delivery Time

• Delivery time within Australia: 2-12 business days
• Delivery time overseas: Please contact us.

This economical option is influenced by the item's size. The estimated delivery timeframe varies based on your location. Tailored to the size and weight of your item(s), this option involves a courier service that provides tracking updates upon accepting the delivery. If you're unavailable during delivery, the courier will notify you with alternative delivery or collection options.

Express Delivery Time

• Delivery time within Australia: 2-6 business days
• Delivery time overseas: Please contact us.

For expedited delivery, you may opt for express service during checkout. Choosing this option ensures you receive tracking notifications from our delivery partner once they've picked up your item(s) for delivery.

Delivering to Remote Locations in Australia

Our courier partners may face limitations in providing door-to-door services to certain remote Australian areas, such as Roma, Weipa, Nhulunbuy, and locations accessible only by light aircraft, barge, or boat. In such instances, if delivery is feasible, surcharges may apply to the standard rates. Alternatively, couriers may arrange delivery to local depots or designated pick-up points, allowing customers to collect their goods conveniently.

Shipping Outside Australia

All goods will be shipped under the Delivery Duty Unpaid (DDU) terms. This means that any import duties, taxes, or customs fees are the responsibility of the customer and must be paid directly to the relevant customs authorities before the shipment can be released. Techwave will provide all necessary documentation to facilitate the customs clearance process, but it is the customer's responsibility to ensure timely payment of any applicable charges. You can also choose the 'Ex-Works' shipping method at checkout to arrange your own courier. The item(s) must be picked up within five working days after we notify you that your order is ready.

Track Your Order

To track your order, click here.

Questions? Get In Touch!

You can reach out to us using the following contact options:
Email: support@techwave.com.au
Phone: 1300 168 777
Message us: Send us a message
Live Chat: Click on bottom-right chat icon